[ryshane.s]

AEA /ILS Post-Netcare 911 Greenacres Hospital-Western Cape-SA

ROLE SUMMARY

To enhance operational efficiencies, client liaison and retention, service delivery and quality.

KEY WORK OUTPUT AND ACCOUNTABILITIES

OPERATIONAL EXCELLENCE

Administrative Duties

Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E- Patient Report Forms accurately for every patient treated
Complete any and all paper work required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality Improvement

Respond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competence
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment

Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management.
Ensure accurate record keeping for all drugs used and in your possession
Health and Safety

Ensure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in the manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
BEST AND SAFEST CARE

Patient Care & Development

Adhere fully to all HPCSA protocols at all times
Required to respond to all emergency calls within one minute and all non-emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients valuables
GROWING WITH PASSIONATE PEOPLE

Self-Management and Development

Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Pursue self-development in one or both of the following areas:
Formal Studies
Informal / self-studies
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer Satisfaction

Ongoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
Listen with empathy while always remaining professional
SKILLS PROFILE

EDUCATION

Essential

Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA. Up to date with latest HPCSA CPG guidelines.
A valid PDRP for passengers
A valid Code 10 Driver’s License
WORK EXPERIENCE

Essential

Must be over 21 years old
2 Years post graduate patient care experience in an operational environment would be beneficial
Computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE

Essential

Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
VALUES AND BEHAVIOURS

Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Compassion – We engage everyone with empathy and respond with acts of compassion in all interactions with our patients and their families.
Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well groomed to show my dignity.
I always practice proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.

https://netcare.wd103.myworkdayjobs.com/en-US/Netcareexternal/job/Netcare-Greenacres-Hospital/AEA_JR101540

netcare.wd103.myworkdayjobs.com

Bad Request

Bad Request