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ECP – Emergency Care Practitioner -Netcare 911 North East Management-SA
Full time
posted on
Posted Today
time left to apply
End Date: September 26, 2025 (8 days left to apply)
job requisition id
JR102147
We provide meaningful careers that connect people with purpose.We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E – Patient Report Forms accurately for every patient treated Complete any and all paper work required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality ImprovementQuality assurance to maintain work standards ,integrity of data reporting
Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and EquipmentEnsure the effective control of equipment in the Department as per set guidelines
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management;
Ensure that all rechargeable equipment is kept serviceable
Maintain rechargeable batteries.
Update contents check lists accordingly
Ensure accurate record keeping for all drugs used and in your possession
Health and Safety100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements
Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in the manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
BEST AND SAFEST PATIENT CAREPatient Care
Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients valuables
Ensure drug registers are filled out when appropriate drugs have been administered
Ensure regular drug stock counts are conducted
GROWING WITH PASSIONATE PEOPLESelf – Management and Development
Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer satisfactionOngoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
Listen with empathy while remaining professional at all times
SKILLS PROFILEEDUCATION
Essential
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)/ Paramedic (NDIP/DIPEMC/CCA)
Currency in terms of the HPCSA CPG updates.
PreferredAn education or qualification in business management would be beneficial
Current registration in ACLS, PALS and ITLS would be beneficial
WORK EXPERIENCEPreferred
4 Years post-graduate patient care experience in an operational environment would be beneficial
Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGEEssential
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
VALUES AND BEHAVIOURSNetcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Compassion – The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare WayNetcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well – groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist -
ECP – Emergency Care Practitioner -Netcare 911 Sunninghill Office-Johannesburg-SA
ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E – Patient Report Forms accurately for every patient treated Complete any and all paper work required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality ImprovementQuality assurance to maintain work standards ,integrity of data reporting
Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and EquipmentEnsure the effective control of equipment in the Department as per set guidelines
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management;
Ensure that all rechargeable equipment is kept serviceable
Maintain rechargeable batteries.
Update contents check lists accordingly
Ensure accurate record keeping for all drugs used and in your possession
Health and Safety100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements
Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in the manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
BEST AND SAFEST PATIENT CAREPatient Care
Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients valuables
Ensure drug registers are filled out when appropriate drugs have been administered
Ensure regular drug stock counts are conducted
GROWING WITH PASSIONATE PEOPLESelf – Management and Development
Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer satisfactionOngoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
Listen with empathy while remaining professional at all times
SKILLS PROFILEEDUCATION
Essential
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
Currency in terms of the HPCSA CPG updates.
Minimum of 2 years operational experience as an Emergency Care Practitioner
PreferredAn education or qualification in business management would be beneficial
Current registration in ACLS, PALS and ITLSTLS would be beneficial
WORK EXPERIENCEPreferred
4 Years post-graduate patient care experience in an operational environment would be beneficial
Prior HEMS/Critical Care retrieval experience would be benificial
Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGEEssential
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
VALUES AND BEHAVIOURSNetcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Compassion – The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare WayNetcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well – groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist -
AEA /ILS Post-Netcare 911 Greenacres Hospital-Western Cape-SA
ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality.
KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E- Patient Report Forms accurately for every patient treated
Complete any and all paper work required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality ImprovementRespond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competence
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and EquipmentEnsure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management.
Ensure accurate record keeping for all drugs used and in your possession
Health and SafetyEnsure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in the manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
BEST AND SAFEST CAREPatient Care & Development
Adhere fully to all HPCSA protocols at all times
Required to respond to all emergency calls within one minute and all non-emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients valuables
GROWING WITH PASSIONATE PEOPLESelf-Management and Development
Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Pursue self-development in one or both of the following areas:
Formal Studies
Informal / self-studies
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer SatisfactionOngoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
Listen with empathy while always remaining professional
SKILLS PROFILEEDUCATION
Essential
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA. Up to date with latest HPCSA CPG guidelines.
A valid PDRP for passengers
A valid Code 10 Driver’s License
WORK EXPERIENCEEssential
Must be over 21 years old
2 Years post graduate patient care experience in an operational environment would be beneficial
Computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGEEssential
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
VALUES AND BEHAVIOURSNetcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Compassion – We engage everyone with empathy and respond with acts of compassion in all interactions with our patients and their families.
Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare WayNetcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well groomed to show my dignity.
I always practice proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation. -
ECA Post-Netcare 911 V A Waterfront-Cape Town-SA
See link below
-
Intermediate Life Support Practitioner – Fire Fighter -Netcare 911 Seriti Kriel Colliery-SA
KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E- Patient Report Forms accurately for every patient treated
Complete any and all paper work required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality ImprovementRespond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competence
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and EquipmentEnsure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management.
Ensure accurate record keeping for all drugs used and in your possession
Health and SafetyEnsure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in the manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
BEST AND SAFEST CAREPatient Care & Development
Adhere fully to all HPCSA protocols at all times
Required to respond to all emergency calls within one minute and all non-emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients valuables
GROWING WITH PASSIONATE PEOPLESelf-Management and Development
Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Pursue self-development in one or both of the following areas:
Formal Studies
Informal / self-studies
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer SatisfactionOngoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
Listen with empathy while always remaining professional
SKILLS PROFILEEDUCATION
Essential
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA. Up to date with latest HPCSA CPG guidelines.
A valid PDRP for passengers
A valid Code 11/14 Driver’s License
Fire / Rescue, NFPA accredited Fire Fighting I & II, HazMat Awareness and Operational
WORK EXPERIENCEEssential
Must be over 21 years old
2 Years post graduate patient care experience in an operational environment would be beneficial
Computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGEEssential
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
VALUES AND BEHAVIOURSNetcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Compassion – We engage everyone with empathy and respond with acts of compassion in all interactions with our patients and their families.
Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare WayNetcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well groomed to show my dignity.
I always practice proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist. -
AEA /ILS Post-Netcare 911 V A Waterfront-Cape Town-SA
See link below
-
ECP – Emergency Care Practitioner -Netcare 911 Kingsway Hospital-KZN-SA
ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E – Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality ImprovementQuality assurance to maintain work standards, integrity of data reporting
Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and EquipmentEnsure the effective control of equipment in the Department as per guidelines
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
Ensure that all rechargeable equipment is kept serviceable
Maintain rechargeable batteries.
Update contents check lists accordingly
Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements
Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in a manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
BEST AND SAFEST PATIENT CAREPatient Care
Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients’ valuables
Ensure drug registers are filled out when appropriate drugs have been administered
Ensure regular drug stock counts are conducted
GROWING WITH PASSIONATE PEOPLESelf – Management and Development
Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer satisfactionOngoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
Listen with empathy while remaining professional at all times
SKILLS PROFILEEDUCATION
Essential
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
Currency in terms of the HPCSA CPG updates.
PreferredAn education or qualification in business management would be beneficial
Current registration in ACLS, PALS and ATLS would be beneficial
WORK EXPERIENCEPreferred
4 Years post-graduate patient care experience in an operational environment would be beneficial
Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGEEssential
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
VALUES AND BEHAVIOURSNetcare Values at Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Compassion – The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare WayNetcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well-groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist -
ECP – Emergency Care Practitioner -Netcare 911 St Augustine’s Hospital-KZN-SA
ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E – Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality ImprovementQuality assurance to maintain work standards, integrity of data reporting
Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and EquipmentEnsure the effective control of equipment in the Department as per guidelines
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
Ensure that all rechargeable equipment is kept serviceable
Maintain rechargeable batteries.
Update contents check lists accordingly
Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements
Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in a manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
BEST AND SAFEST PATIENT CAREPatient Care
Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients’ valuables
Ensure drug registers are filled out when appropriate drugs have been administered
Ensure regular drug stock counts are conducted
GROWING WITH PASSIONATE PEOPLESelf – Management and Development
Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer satisfactionOngoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
Listen with empathy while remaining professional at all times
SKILLS PROFILEEDUCATION
Essential
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
Currency in terms of the HPCSA CPG updates.
PreferredAn education or qualification in business management would be beneficial
Current registration in ACLS, PALS and ATLS would be beneficial
WORK EXPERIENCEPreferred
4 Years post-graduate patient care experience in an operational environment would be beneficial
Relevant computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGEEssential
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
VALUES AND BEHAVIOURSNetcare Values at Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Compassion – The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare WayNetcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well-groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist -
EMS Emergency Call Centre Supervisor (Permanent position)-Western Cape Emergency Medical Services-SA
Employment Type: Permanent
Reference No: ECSS103/2025
Metropole & Rural; ECSS: Emergency Medical ServicesNo payment of any kind is required when applying for this post. The pool of applications will be considered for vacancies within Emergency Medical Services, for a period of three months from the date of the advert, provided that the job title, core functions, inherent requirements, and salary level are the same as those of the advertised post. Shortlisted candidates will be expected to undergo a practical assessment.
Ability to work shifts and overtime, as needed.
Appropriate experience in the Emergency Call Centre environment (Minimum of 5 continuous years of experience with call taking and dispatching). Appropriate previous supervisory experience.
Competency in the CAD (CareMonX) system. Good leadership, communication, and interpersonal skills. Good planning, leading, organizing and control abilities. Ability to work well under pressure. Computer Literacy with MS Word, Excel and Power point, Outlook and Internet.
Efficient, effective, and quality management of the Shift or Component in the CTCC. Cost Effective Management of allocated overtime needs. Effective Human Resource Management, Training and Development and the management of Labour Relations matters. Supervision and Management of all Administrative Requirements. Effective Communication and Liaison with internal and external clients. Support to colleagues and the CT Centre Manager.
Ms P Masitho (021 932 1966) – Cape Town. Ms BA Dees (023 346 6032) – Cape Winelands. Ms M Arries (044 805 5070) – Central Karoo.
Senior certificate (Grade 12) or equivalent.
R 325 101 per annum – R 382 959 per annum Annual salary plus service benefits (13th cheque, employer’s contribution to the pension fund, housing and medical aid allowance).
9/12/2025 12:00:00 AM
NOTICE TO ALL
Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.
It will be expected of shortlisted candidates to be:
available at the venue on the time and date as determined by the Department and
bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 9/29/2025 12:00:00 AM -
EMS Supervisor-RPM – Dubai, UAE
We’re Hiring: EMS Supervisor – Dubai, UAE
Are you a skilled EMS professional looking to take the next step in your career? RPM is currently seeking an experienced and dedicated EMS Supervisor to join our dynamic team in Dubai.Location: Dubai, United Arab Emirates
–Valid DCAS Prometric pass / licensed
–Strong leadership, communication, and organizational skills.
–BLS/ACLS/PALS/PHTLS certifications (as applicable).Share CV with subject line as “SEMSRPM” to talents@rpm.ae
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Paramedics-Royal Caribbean- Private Island Team
POSITION SUMMARY:
The Paramedic is responsible to support the Chief Nurse and the Medical Team to provide medical care to all Guests, Team Members, Contractors, Vendors, and Visitors on the Destination. The Paramedic assists the Chief Nurse and Doctor in all Destination health-related matters including outbreak prevention and illness reporting as required by international, national, and Company policies.
This role operates the Medical Centers front of house and assists the back of house Medical Team. This position reports to the Chief Nurse and is supported by the Doctor, Port Captain Safety, Shoreside Medical Operations, and Private Destinations Leadership. This position leads by example and requires exemplary organization, attention to detail, self-management skills, communication skills, emergency readiness, Guest and Team Member engagement, training, and knowledge of the product and service standards.All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.
This Job Description in no way states or implies that these are the only duties performed by the destination team member occupying this position. All team members may be required to perform any other job-related duties assigned by their supervisor or management. The nature of this job requires daily interactions with internal and external stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Promotes the confidentiality of all clinical and medical information.
Provides medical care for minor and major emergencies for the Team Members, Guests, and Visitors as instructed by the Chief Nurse and Doctor.
Leads and coordinates the team responding to an emergency, and transfers leadership duties when a Nurse, Chief Nurse, or Doctor arrives to the scene.
Evaluates patient’s condition on the scene, performs preliminary diagnosis, and provides life support. • Immediately reports life threatening condition or any abnormality in the vital signs to the Chief Nurse and Doctor.Has ability to triage, treat appropriately, and document accordingly.
Transfers patients from the emergency area to the nearest Medical Center or onboard the Ship.
Provides administrative assistance to the Chief Nurse and Doctor including completion of medical forms/reports.
Maintains current medical records for all Team Members. Maintains Guest illness logs and medical notes in SeaCare.
Maintains and completes accidents, injury, and Public Health logs.
Additional responsibilities may be required.
QUALIFICATIONS:Advanced Life Support Paramedic Qualification (or equivalent) and current registration and licensing with an appropriate governmental or national regulatory body. A valid accredited BLS/ACLS certification is required.
Minimum three (3) years post graduate clinical experience in paramedicine, emergency medicine or other acute care settings including remote medicine, and the most recent work experience should be in a clinical setting.
Excellent communication skills across a multicultural environment.
Knowledge of medical procedures, terminology, and medications.
Ability to stay calm and make the right decisions in adverse conditions.
Adaptable with a great deal of stamina.
Must have a professional appearance and good hygiene.
Strong organizational skills Ability to work under stress and tight deadlines.
Maintains decorum outside the Medical Centers to the highest standards.
Excessive alcohol intake is unacceptable.
Must be able to work seven (7) days a week if requested.
Experience working onboard ships or private islands preferred.PHYSICAL REQUIREMENTS:
While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.WORK ENVIRONMENT:
Outdoor environment where high temperature, precipitation, and humid temperatures are experienced.The select safety from the dropdown menu, then paramedic